I am stuck at “Coming soon” sign

It means you played all the available layouts. But don’t worry, we constantly update Mahjong Trails and our team is already working to add more layouts.
Meanwhile, you can keep playing to get all 3 stars in each layout, increase your total score to get a free coin, or beat your friends’ score. The new layouts are awesome, we are sure you will love them.

I want to play on my phone/iPad

Flash games can’t be played on mobile devices. But we are working to bring our games closer to you. Very soon you will be able to play our great games wherever you and your phone/iPad are. Check out our fan page for the updates and keep playing, you don’t want to be out of shape when the moment comes.

 

How can I get my Facebook UID?

Please open the game and scroll down to the bottom of the page to find it. Send it to us to help us give you the best answer to your question.

facebook-id-2

I bought coins but I didn’t receive them

We are sorry for the inconvenience.

Send us an email at customerservice@megazebra.com with your Facebook UID and the transactions details and we will get back to you shortly.

I did an offer from Earn Trails Coins, but didn’t receive the coins

In this case, you need to contact Trial Pay to report it because they are the ones responsible for handling the offers. Please contact their Support service (you can find the link by opening again Earn Trails Coins). Also, please consider it can take 24 to 48 hours until your credits are credited.

How can I buy coins for Mahjong Trails?

It is very simple to buy coins for Mahjong Trails. In the upper left corner, where your current amount of coins is displayed, simply click on the “+”sign and you can see all offers. Select the one that suits you the best and then follow the instructions.

My game doesn’t load

First, try to reload the game. Second, check if you have the latest version of Flash Player. Third, delete temporary files such as cache and cookies. You can find the instructions here.  

If none of the above worked, try to open the game and scroll down at the bottom of the page, where you will find a link called “Report a technical problem”. Please use it to send us a report and we will investigate it. Don’t forget to write us a few details and to let us know if you tried the above. This way, the process will be faster and you will be able to play again sooner.

 

I have the highest score, but I didn’t advance

The percentage is the number of pairs matched out of the total. It has nothing to do with the score. To play the next layout, match pairs of tiles until you reach the first star on the golden bar above the layout. The points are calculated based on several factors, and they help you increase your total score in order to receive 1 free coin each time you level up. Good luck!

I solved the layout, but I didn’t advance

If you have at least one golden star for the layout but can’t play the next one, it is very likely that you need a ticket to continue your journey and play the layouts in the next city. Ask 3 friends to help you or use coins to get the ticket and play more layouts.

My coins have disappeared

Most probably you purchased 1 extra minute or an extra reshuffle from the parrot- when it appeared for 10 seconds on the screen while you were playing. If you will provide us your Facebook UID (see the instructions below), we can check and give you the exact answer. Write us an email at customerservice@megazebra.com

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