My game doesn’t load / is freezing / is lagging / is slow

First, try to reload the game. Second, check if you have the latest version of Flash Player. Third, delete temporary files such as cache and cookies. You can find the instructions here. Try to switch to a different browser, such as Google Chrome or Mozilla Firefox, and check your internet connection.

If none of the above worked, try to open the game and scroll down at the bottom of the page, where you will find a link called “Report a technical problem”. Please use it to send us a report and we will investigate it. Don’t forget to write us a few details and to let us know if you tried the above. This way, the process will be faster and you will be able to play again sooner.

I have the highest score, but I didn’t advance

The percentage is the number of pairs matched out of the total. It has nothing to do with the score. To play the next layout, match pairs of tiles until you reach the first star on the golden bar above the layout. The points are calculated based on several factors, and they help you increase your total score in order to receive 1 free coin each time you level up. Good luck!

I solved the layout, but I didn’t advance

If you have at least one golden star for the layout but can’t play the next one, it is very likely that you need a ticket to continue your journey and play the layouts in the next city. Ask 3 friends to help you or use coins to get the ticket and play more layouts.

My coins have disappeared

Most probably you purchased 1 extra minute or an extra reshuffle from the parrot- when it appeared for 10 seconds on the screen while you were playing. If you will provide us your Facebook UID (see the instructions below), we can check and give you the exact answer. Send us a message on our Facebook Page.

How can I get my Facebook UID?

Please open the game and scroll down to the bottom of the page to find it. Send it to us to help us give you the best answer to your question.


I am stuck at “Coming soon” sign

It means you played all the available layouts. But don’t worry, we constantly update Mahjong Trails and our team is already working to add more layouts.
Meanwhile, you can keep playing to get all 3 stars in each layout, increase your total score to get a free coin, or beat your friends’ score. The new layouts are awesome, we are sure you will love them.

How can I buy coins for Mahjong Trails?

It is very simple to buy coins for Mahjong Trails. In the upper left corner, where your current amount of coins is displayed, simply click on the “+”sign and you can see all offers. Select the one that suits you the best and then follow the instructions.

I bought coins but I didn’t receive them

We are sorry for the inconvenience.

Send us a message on our Facebook Page with your Facebook UID and the transactions details and we will get back to you shortly.

I did an offer from Earn Trails Coins, but didn’t receive the coins

In this case, you need to contact Trial Pay to report it because they are the ones responsible for handling the offers. Please contact their Support service (you can find the link by opening again Earn Trails Coins). Also, please consider it can take 24 to 48 hours until your credits are credited.

How to play

Every journey begins with a single step!
Goal: Pack your bags and follow the Mahjong Trails around the world from Rio de Janeiro. Clear all the tiles from the board as fast as possible to solve the levels.

You remove tiles by selecting two free tiles of the same kind (free tiles change color when you click on them with your mouse). A free tile must have at least one side unblocked in order to be matched. In order to unlock the next layout, you have to clear a certain number of tiles of a layout. This way you can travel from one layout to another and from one city to the next.


Hint: get 10 coins for inviting 5 friends (maximum of 25 friends)


You get points:

  •  by matching pairs of tiles (see the points per pair in the Store)
  •  for every 10 pairs matched (remaining seconds are added as points)
  • after completing a puzzle (remaining seconds are added as points)

Beat your friends’ score and send them a “Challenge”. Playing with and against your friends is so much more fun.


Add a touch of your own style to Mahjong by choosing from several exciting tile designs and backgrounds.

  • Choose a tile set in the Store, which awards higher points per pair. Some sets are free! That way you’ll be able to beat your friends and become the Mahjong hero.
  • Choose backgrounds with better contrast that suit the tiles of your choice. Higher contrast makes it easier to play, so beating your friends should be easy.
  • Permanently increase the maximum number of lives from 5 to 8 to play Mahjong Trails for longer.
Free Gifts
  • The magic wand deletes a pair of tiles of your choice. If one tile blocks many others, click on the wand, then on that tile and it will be deleted. When there is a free pair of that tile, the game will highlight it, so you can click on it to delete it too.
  • The surprise gift is… well… a surprise. 😉 Click on it to see what you get.
  • The 20 seconds can help you solve the layout by increasing the time you have to match pairs. Click on it to activate it and it will be automatically added to your time.
  • The undo gifts will cancel the last move and the matched pairs will reappear, in case you want to rethink your strategy.

magicWandsurprise seconds  undo

Cool boosters

While playing a layout, you can find some very cool features on the right hand side of the screen.

  • The Hint will show you a free pair and it takes 10 seconds from the default time.
  • The Highlight hides all blocked tiles so you can see easier the free tiles and match the pairs. It costs 8 coins.
  • The Hint Boost shows you a matching pair every 3 seconds. It makes it so easy to win, for only 4 coins.
  • The Reshuffle also costs coins, but it can be very useful when you have only a few matches available and you waste time looking for them.

Hint: buy more boosters at a time, to save coins and to easily use them whenever you want.

Quest – Miles

Quests are special goals in the game that you can complete in order to get power-ups to help you progress in the game. The quests can be accessed by clicking the green plane in the upper right-hand corner. There are day trips, adventures, and odyssey. Day Trip quests reset every 24 hours, so make sure to get these tasks done quick. The others will take longer and only reset when they are all complete.

  • Magnet tiles: Solve Magnet Tiles to automatically solve the most free pairs with same symbols among themselves.
  • Multi-star tile: Solve these tiles to get 2 pairs less from your objective, instead of 1.
  • Clock tiles: Special tiles that add 5 seconds to your time when matched.
  • Coins: Well, if you have coins, you’re a rich player Smile. You can get more time to solve layouts, cool features, unlock more layouts, reshuffle the tiles, cool tiles sets, etc.
More lives – more layouts played

Lives allow you to play Mahjong Trails over and over again. How do you get them?

  • You can wait until they refill automatically (but who wants to wait, when it is so much fun to play?)
  • Ask your friends for them. Even better, go to each layout High Score board and send them hearts- they need lives to play too. Make them a nice surprise and certainly they’ll send you some in return.
  • Watch videos and get a free live each time. Don’t forget to press “Get your reward”!

HINT: You only lose lives when you don’t solve a layout, so get motivated: Win at least 1 star on each layout.

I still have time, but my game ends.

If there are no more available moves, the game will end regardless of time. In that case, you can use/buy a reshuffle.

I am stuck on a layout! Could you give me some hints?

Here are some hints to help you solve the layout: get more time by adding the “20 seconds” gift and using the “surprise” gift from your friends. Spin the Daily Wheel of Fortune, collect rewards from the Calendar and play Quests to get Miles and exchange them for rewards. Also, check the free offers from Earn Trails Coins then use the coins to activate the features from the right-hand side of the screen. They are very powerful. Don’t forget to follow our Facebook page, we give away gifts and organize contests with coins as reward. Good luck!

How do I clean the cache?

Google Chrome:

  1. On your computer, open Chrome
  2. At the top right, click More
  3. Click More tools and then Clear browsing data
  4. At the top, choose a time range. To delete everything, select All time
  5. Check the boxes next to “Cookies and other site data” and “Cached images and files”
  6. Click Clear data

Mozilla Firefox:

  1. Click the menu button and choose Options
  2. Select the Privacy & Security panel
  3. In the Cookies and Site Data section, click Clear Data
  4. Remove the check mark in front of Cookies and Site Data
  5. With Cached Web Content check marked, click the Clear button
  6. Close the about:preferences page. Any changes you’ve made will automatically be saved

Apple’s Safari:

  1. Select History > Clear History, then click the pop-up menu
  2. Choose how far back you want your browsing history cleared

If Develop is part of your main navigation:

  1. Select Develop > Empty Caches

Internet Explorer:

  1. In Internet Explorer, select the Tools button, point to Safety, and then select Delete browsing history
  2. Choose the types of data or files you want to remove from your PC, and then select Delete

Microsoft Edge:

    1. To view your browsing history, in your Microsoft Edge browser, select Favorites  >  History
    2. Select Clear history
    3. Choose the types of data you want to remove from your PC.  For example, you may want to remove browsing history and cookies, but keep the history for autofill and passwords.
    4. Select Clear
Where can I play Mahjong Trails?
You can play Mahjong Trails on just about any device. The game can be found in the Apple App Store, as well as Google Play Store, to be downloaded on your tablet or phone. Don’t forget to connect your progress with Facebook to earn an extra 30 coins. You can also continue to play in your favorite browser through Facebook!
Can I move my progress from Facebook to my mobile device?

Yes, you can! When you are on your mobile device (phone or tablet), sign in with your Facebook profile and your game progress will be shared across your devices. Connecting your Facebook will also earn you an extra 30 coins! Play whenever and wherever.

How do I spend my miles?

You can easily spend your miles on your favorite boosters and other rewards directly in the quest screen. You can access this by clicking the green plane in the upper right-hand corner and clicking the “Store” tab.

What is Polar Treasure Cruise?

Embark on the Polar Treasure Cruise! Explore the levels to collect stars and earn awesome rewards. Purchase the Premium Pass to receive even more!

All of my progress was reset, what can I do?

This could happen if you chose to continue with your device progress, rather than you Facebook progress. Go to the settings page, and click contact us, so we can set it back for you.

How can I get in touch with you?

Click the settings gear icon, then the pencil icon under help. Type in your message and we will get back to you as soon as possible.

Play Mahjong Trails now!

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